Effective Date: 22 March, 2025
At Cosy Decor, we take great care in crafting high-quality handmade products. However, if you are not satisfied with your purchase or receive a damaged item, please review our refund policy below.
1. Returns & Refunds Eligibility:
- Due to the "handmade and personalized" nature of our products, we "do not accept
returns or exchanges" unless the item is:
- Damaged or defective upon arrival.
- Incorrect due to an error on our part
2. Reporting a Damaged or Incorrect Item:
If you receive a damaged or incorrect item, please follow these steps:
1. Contact us at contact@cosydecor.in within "2 days" of delivery.
2."Provide clear photos & opening videos" of the damaged or incorrect product along with your order details.
3. After reviewing your request, we will offer a "replacement" or a "refund" (if applicable).
3. Non-Refundable Items:
We "do not" offer refunds for:
- Change of mind or personal preference.
- Used or opened products.
- Custom or personalized items.
- Items damaged due to mishandling after delivery.
4. Refund Process:
- Once your refund is approved, the amount will be processed within "10 working days" to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Cancellations:
- Orders can be canceled "within 24 hours" of purchase. Once processing begins, cancellations are "not" allowed.
6. Contact Us:
If you have any questions regarding our refund policy, feel free to reach out:
contact@cosydecor.in
